Terms and Policies

This privacy statement discloses the privacy practices for Anthony’s Cleaning Service.

Information Collection and Use

Anthony’s Cleaning Service is the sole owner of the information collected on the Facebook, Instagram and this website's pages. Only information that you provide via email, social media or this website is accessible. Any information given will not be rented out or sold. Anthony’s Cleaning Service will use your information to respond to you, regarding the reason you contacted. Information will not be shared with any third party outside of the business, other than as necessary to fulfill your request. Unless requested not to, you may be contacted via email to tell you about deals, services, or changes to this privacy policy.

Your Access to and Control Over Information

Anthony’s Cleaning Service will have access to the necessary information to get to and from a client’s home. This information is kept strictly confidential. If you feel uncomfortable at any given time you may choose to contact me on where and/or how your information is handled.

Security

Anthony’s Cleaning Service takes precautions to protect your information. When you submit sensitive information via social media, the website or payment platform your information is protected both online and offline. Invoices are sent out via email.

TERMS AND CONDITIONS

Residential Cleaning

WHEN BOOKING...

A THREE-HOUR WINDOW IS THE MINIMUM AMOUNT OF TIME REQUIRED TO COMPLETE A CLEANING APPOINTMENT (SOME EXCEPTIONS MAY BE MADE).

Please take into consideration first-time cleaning appointments will take longer than normal. Cleaning times also depend on the condition and size of your home, if you have pets, excessive clutter, and the services you request. Clients are encouraged to be home for their first cleaning appointment to discuss what is to be done.

Please note when booking an appointment the following procedures are prohibited:

Cleaning up pet faeces
Climbing ladders and/or furniture
Moving large furniture
Ironing
Cleaning TV or computer screens
Organizing excessive clutter (See de-cluttering/organizing)
Mould removal (please contact a professional in this area, as cleaning products will only remove the surface mould before it grows back)

Providing cleaning supplies

All clients are required to provide their own supplies for health reasons and to not spread other clients’ household germs. Essential cleaning products are: Mop, paper towels and/or rags, vacuum, dusters, dish soap, all-purpose cleaners and scrubbing sponges.

De-cluttering/Organizing

Clutter = Time & Stress. This service is available to those that are in need of organizational and de-cluttering assistance. As a certified Interior Decorator (George Brown College) I am more than willing to assist my clientele and provide free decor/storage solution advice.

I am personally not responsible for:

Donation and/or removal of the excess items once the de-cluttering process has been completed
Retrieval of items confirmed to be disposed of by the client
Broken/damaged goods to be donated
Purchasing necessary storage equipment and/or boxes

Cancellation

If you wish to cancel your service appointment please notify me at least 48 hours in advance. Failure to inform will result in a €20 cancellation fee.

Pests

If you are aware that there is a pest situation in your home (i.e. cockroaches, bedbugs, mice) please refrain from scheduling an appointment. Service will begin or resume once the issue has been resolved.

Billing

On request clients will receive an invoice after their service appointment. Payment options include Bank transfer, & Cash. Clients are expected to pay the day of or after their service appointment. Billing will start the moment upon arrival on the premises. Failure to answer the door or buzzer within 15 minutes will result in service cancellation and a €20 charge.

Damages

If a valued item is damaged, a negotiation will be made on what should be done to compensate. Please note that Anthony’s Cleaning Service is not responsible for covering damages to items in excessively cluttered areas i.e. overstuffed shelves, piled-up dishes etc. As well as items that are not correctly mounted to the wall i.e. mirrors, pictures etc. Replacement for a damaged item must take place in the first month of the incident. Clients may not request an item to be replaced months after the situation occurred. If the client suspends service after an item has been accidentally damaged, replacement will be obsolete.

Service Suspension

The following will result in suspension of service:

1. Failure to make a payment.

2. Setting unrealistic standards.

3. Consecutive cancellations.

4. False accusations of damages and/or theft.

5. Excessive clutter.

6. Harassment.

FAQ

Why was the business re-branded?

LGBT+ Cleaning Service/LGBT Residential Cleaning Service was re-branded in the mind of cutting costs and simplicity. In order to provide various high-quality services I have personally chosen to keep it a sole business venture. Anthony’s Cleaning Service will always be a part of, and support the LGBT+ community.

Will I get a refund if I am not satisfied with my service?

A full or partial refund may be compensated depending on the circumstances.

Can I leave my key?

Absolutely! I will ensure the key is safe.

My appointment was cancelled…

I strongly apologize for the inconvenience and will find you an alternate date as soon as possible.

What does the hourly rate cover?

The hourly rate includes transportation time and costs, additional cleaning supplies required, applicable health insurance, advertising and marketing costs, and dedicated cleaning appointment times.